• Two year’s administrative experience or any combination of similar education and experience
• Language Skills: Read, write, and speak English fluently
• Ability to communicate effectively and professionally with other business departments, guests and
vendors
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of
professionalism
• Technical Skills: Computer skills, including spreadsheets, word processing and email
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in
situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, report or schedule form
• Other Skills & amp; Abilities: Experience in meeting deadlines and multiple priorities of business demands as
required
• Able to work with general supervision

• Established and maintained accurate files and trace system for the hotel
• Maintains Delphi system certification requirements
• Distributes group resumes/BEO and all other pertinent customer communication to ensure service
• Answers calls, uncovers client needs, and forwards calls to appropriate sales team member
• Maintains and orders office supplies and sales collateral as needed and within budget
• Provides administrative support to the Group Sales Managers
• Verifies and communicates group daily event guarantees
• Checks for incoming leads on the hour and distributes to sales managers per market guidelines (when
assigned this duty by DOS& M)
• Generates and distributes Banquet Event Orders
• Maintains Banquet Event Orders
• Prepares weekly event packets and distributes to all departments properly to weekly BEO meeting

• Coordinates the BEO meeting with all departments to ensure professional execution of events
• Assists with any event changes and special catering-related requests
• Verifies timely completion of contracts, credit applications, and billing procedures